Customer care

Shipping policy

Fragrance retail: U.S. delivery in an estimated 5–7 business days. Wholesale: timing is confirmed with your quotation based on country and quantity. Jewelry is made to order; its separate schedule is shown below.

Last updated September 29, 2026

Jewelry preorder terms

Production: 15–30 calendar days. Estimated arrival: 25–45 calendar days after order confirmation and lock, including production and shipping. Payment alone does not start this period.

Once locked, change-of-mind cancellations and returns for jewelry are not accepted. Contact support for defects, incorrect items or delivery problems. Other items in your order retain their own return terms.

Visible before payment

The checkout summary shows the exact shipping charge before the customer submits payment.

Tracked delivery

Fulfilled orders can display the carrier, tracking number and tracking link.

United States

The current store configuration accepts delivery addresses in the United States.

CURRENT CHECKOUT RULES

U.S. retail shipping rates

Discounts are applied before the free-shipping threshold is checked.

Order after discountsShippingEstimated delivery
Under $65.00$5.95Fragrance: 5–7 business days
$65.00 or moreFREEFragrance: 5–7 business days

The timing above applies to fragrance retail. For jewelry, see the made-to-order schedule; for bags or mixed orders, contact our team. Wholesale freight and timing are quoted separately by country and quantity. Fragrance may require ground transportation. Delivery dates are estimates.

WHAT HAPPENS NEXT

From checkout to delivery

  1. 01

    Checkout calculates shipping

    The cart total and any active discount determine whether standard shipping or free shipping applies.

  2. 02

    The order is prepared

    Fragrance retail arrival is estimated at 5–7 business days. For jewelry, production and shipping follow the made-to-order schedule.

  3. 03

    Tracking becomes available

    After the order is fulfilled, use the order number and email address to view shipment details.

AODHY currently ships to addresses in the United States. Fragrance retail delivery is estimated at 5–7 business days within the U.S. only. Wholesale timing depends on country and quantity and is confirmed with the quotation. Jewelry follows the made-to-order schedule above; contact us about bag or mixed-order timing. Delivery dates are estimates rather than guarantees.

Fragrance products may be restricted to ground transportation under carrier safety rules. This can affect delivery speed and availability to some destinations.

Shipping charges and any free-shipping threshold are shown before payment. Tracking information is provided after fulfillment. Contact customer support with your order number if a package is damaged, missing, or delivered incorrectly.

Questions about this policy can be submitted through our contact page.

NEED HELP?

Talk to the AODHY Market team

Send your question with an order number when available. Include the product link or order number so our team can help with the right item.

Contact customer support →